Terms of Service

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These Terms of Service ("Terms") apply whenever you visit or use the Kelunatrix website, including every product, purchase and feature on the site. By browsing our website or placing an order, you accept these Terms. If you do not agree with them, please stop using the website.

1. Business Information
   Business Name: Kelunatrix
   Legal Entity: The Studio LBNLUN UG (haftungsbeschränkt), trading as Kelunatrix
   Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)
   Commercial Register Number: HRB 196585
   Registered Court: Amtsgericht Hamburg
   Business Address: Hohe Bleichen 22, 20354 Hamburg, Germany
   Email: info@kelunatrix.com

2. Accepting These Terms
   By using this website, you confirm that:

3. You are at least 18 years old, or you are using the site with the consent and supervision of a parent or legal guardian.

4. You are legally able to enter into a binding agreement.

5. You will use our website only for lawful purposes.

6. The details you give us at checkout or when you create an account are correct and complete.

7. Use of the Website
   When you use our website, you agree not to:

8. Break any applicable law or regulation.

9. Try to access our systems, accounts or data without permission.

10. Disrupt how the website works or weaken its security.

11. Upload viruses, malware or any other harmful code.

12. Use bots, scrapers or other automated tools on the site without our consent.

13. Take part in any fraudulent, misleading or deceptive activity.

14. Infringe the rights of Kelunatrix or anyone else.

We may suspend or end access for anyone who breaks these Terms.

1. Product Information
   We take care to describe and price the clothing and accessories on our website accurately. Please note the following:

2. Product photos are for illustration. Colors can look slightly different depending on your screen settings and lighting.

3. We give size charts and measurements as accurately as we can. Because fit varies from person to person, we recommend checking the size guide on each product page before you order.

4. Natural fabrics such as linen and cotton can vary slightly in texture, shade and finish. This is part of their character and is not a defect.

5. Stock can change without notice, especially for seasonal or limited items.

6. We may correct pricing or listing errors at any time.

7. Please follow the care instructions for each item. We are not responsible for damage caused by washing, drying or handling that does not follow them.

8. Orders
   When you place an order with Kelunatrix, you are making an offer to buy, which we may accept or decline.
   We may:

9. Cancel an order because of a stock, pricing or technical error.

10. Refuse orders that appear fraudulent or unauthorized.

11. Limit how many units of a product one customer can buy.

12. Contact you for more information before we process your order.

If we cancel an order after you have already paid, we will refund you to your original payment method as quickly as reasonably possible.

1. Prices and Payment

2. Prices on our website may change at any time without notice.

3. You must pay for an order in full before we process and ship it.

4. We may refuse or cancel any transaction we suspect is fraudulent.

5. Any VAT or other charges that apply will be shown at checkout.

6. Shipping and Delivery
   Our Shipping and Delivery policy sets out delivery times and shipping costs. Deliveries can be delayed by carrier issues, customs checks, public holidays, payment verification or other events outside our control. We are not responsible for delays caused by third-party shipping providers.

7. Returns and Refunds
   We handle all returns, exchanges and refunds under our Refund and Returns policy and the applicable German and EU consumer protection law. Nothing in these Terms limits your statutory rights as a consumer.

8. Intellectual Property
   All content on our website belongs to Kelunatrix or its licensors and is protected by intellectual property law. This includes product descriptions, photos, logos, graphics and design elements. You may not copy, reproduce or reuse it for commercial purposes without our written permission.

9. Customer Content
   If you submit a review, photo or comment about our products, you give Kelunatrix a non-exclusive, worldwide license to use it for marketing and business purposes. You confirm that what you submit is accurate and lawful and does not infringe anyone else's rights. We may remove submitted content at our discretion.

10. Third-Party Services
    Our website may link to third-party services such as payment providers or delivery partners. We are not responsible for their content, availability or privacy practices, and you use them at your own risk.

11. Privacy
    We handle any personal data you share with us according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described there.

12. Disclaimer of Warranties
    We provide our website and products "as is" and "as available." We do not guarantee that the website will always be free of errors or interruptions. This does not affect your statutory warranty rights as a consumer.

13. Limitation of Liability
    As far as the law allows, Kelunatrix is not liable for indirect or consequential damages arising from use of our website, purchases, shipping delays, or care or use of products that does not follow our instructions. Where German law does not allow liability to be excluded, our liability is limited to the value of the order concerned. Nothing in these Terms limits liability where the law does not permit such a limit.

14. Force Majeure
    Kelunatrix is not responsible for delays or failures caused by events beyond our reasonable control. These include natural disasters, government actions, supply chain disruptions and labor disputes.

15. Changes to These Terms
    We may update these Terms from time to time. Changes take effect as soon as they are published on our website. If you keep using the site after a change, you accept the updated Terms.

16. Governing Law
    These Terms are governed by the laws of the Federal Republic of Germany. The competent courts in Germany will handle any disputes. This does not affect any mandatory consumer protections you have under the law of your country of residence within the European Union.

17. Contact Information
    Business Name: Kelunatrix
    Legal Entity: The Studio LBNLUN UG (haftungsbeschränkt)
    Commercial Register Number: HRB 196585
    Registered Court: Amtsgericht Hamburg
    Business Address: Hohe Bleichen 22, 20354 Hamburg, Germany
    Email: info@kelunatrix.com

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By continuing to visit or use the Kelunatrix website, you confirm that you have read, understood and agree to these Terms of Service.