Privacy Policy

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Kelunatrix respects your privacy and protects the personal information you share with us. This Privacy Policy explains what data we collect, how we use it and what rights you have over it.

1. Who We Are
   Kelunatrix is operated by:
   The Studio LBNLUN UG (haftungsbeschränkt), Hohe Bleichen 22, 20354 Hamburg, Germany
   Email: info@kelunatrix.com

2. Information We Collect
   When you visit our website or place an order, we may collect:

3. Contact details, such as your name, email address, phone number, and billing and shipping address.

4. Order details, such as the items you bought, sizes, order value and payment confirmation.

5. Technical information that is collected automatically when you visit our site, such as your IP address, browser type and device.

6. Your messages to our customer service team, including anything you tell us about sizing, fit or style preferences.

We collect only the personal information we need to process your order and give you good service.

1. How We Use Your Information
   We use your information to:

2. Process, pack and deliver your orders.

3. Reply to your questions about orders, sizing, returns or products.

4. Improve our website, product range and shopping experience.

5. Meet our legal and tax obligations.

6. Send you news, offers and new arrivals, but only if you have agreed to receive them.

7. Legal Basis for Processing
   Under the EU General Data Protection Regulation (GDPR), we process your personal data on one of these grounds: to fulfill our contract with you, to meet legal obligations, for our legitimate business interests, or with your consent.

8. Sharing Your Information
   We never sell your personal information. We may share it with:

9. Shipping and delivery companies, so they can deliver your order.

10. Payment providers, so your payment is processed securely. [Name your specific payment provider(s) here, e.g. PayPal, Stripe, Klarna, once confirmed.]

11. IT and hosting providers that help run our website.

12. Public authorities, where the law requires it.

Every partner we work with must keep your data secure and follow applicable data protection law.

1. How Long We Keep Your Data
   We keep personal data only as long as we need it for the purposes in this policy, or as long as German tax and commercial law requires. Some order and invoice records must be kept for several years.

2. Your Rights
   Under the GDPR, you have the right to:

3. Access the personal data we hold about you.

4. Have inaccurate data corrected.

5. Have your data deleted, subject to legal retention requirements.

6. Object to or restrict certain types of processing.

7. Receive a copy of your data in a portable format.

8. Withdraw your consent at any time, where we rely on consent.

9. Complain to a data protection supervisory authority, such as the Hamburg Commissioner for Data Protection and Freedom of Information.

To use any of these rights, email us at info@kelunatrix.com.

1. Cookies and Similar Technologies
   Our website may use cookies and similar technologies for these purposes:

2. Essential cookies, which the site needs for core functions such as your shopping cart and checkout.

3. Preference cookies, which remember settings such as language or currency.

4. Analytics cookies, which show us how visitors use the site so we can improve it. [Name your analytics tool here, e.g. Google Analytics, once confirmed.]

5. Marketing cookies, which help us show relevant ads and measure how our campaigns perform. [Name any marketing or email tool here, e.g. Meta Pixel, Klaviyo, Mailchimp, once confirmed.]

Where German and EU law require it, we set non-essential cookies only after you agree through our cookie banner. You can change or withdraw your consent at any time in your cookie settings or browser settings.

1. Data Security
   We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.

2. Children's Privacy
   Our website is meant for adults. We do not knowingly collect personal information from children. If you believe a child has sent us personal data, please contact us and we will delete it.

3. Changes to This Policy
   We may update this Privacy Policy from time to time to reflect changes in how we work or in the law. We will post updates on this page. If you keep using our website after a change, you accept the updated policy.

4. Contact Us
   If you have questions about this Privacy Policy or how we handle your data, please contact:
   Kelunatrix, The Studio LBNLUN UG (haftungsbeschränkt), Hohe Bleichen 22, 20354 Hamburg, Germany
   Email: info@kelunatrix.com